We want you to be happy with your order. If you're not, here's how we make it right.

30-day returns

You can request a return within 30 days of delivery. To be eligible, the item must be:

• unused and in the same condition you received it, and
• in its original packaging.

To start a return, email us at support@viralpeek.com with your order number and the reason for the return. Please don't send items back without contacting us first. We'll reply with the return address and instructions. Packages sent without a confirmed return request can't be accepted.

Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong.

Damaged, defective or wrong items

If your item arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery. Include your order number and a photo of the problem. We'll send a free replacement or a full refund, whichever you prefer. In most cases you don't need to send the item back.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it.

Original shipping is free, so nothing is deducted for shipping.

Exchanges

The fastest way to get a different size or variant is to return the item you have and place a new order. For a wrong size on our wrist sleeves, contact us and we'll help.

Cancellations

You can cancel an order within 12 hours of placing it for a full refund. After that the order may already be processing with our warehouse. You can still return it after delivery.

Non-returnable items

For hygiene reasons, the following can't be returned:

• wrist sleeves that have been worn (unworn sleeves in their original packaging can be returned), and
• gift cards.

Questions

Email support@viralpeek.com. We reply within 1–2 business days.