Shipping Policy

Where we ship

We ship to addresses in the United States.

Some products ship to the contiguous US only (the 48 mainland states and Washington, D.C.). They do not ship to Alaska, Hawaii, Puerto Rico, or other US territories, or to APO/FPO/DPO addresses. If a product has this limit, it says so on its product page.

Shipping cost

Standard shipping is free on every order.

Delivery time

• Processing: orders are processed within 1–3 business days.
• Transit: most orders arrive within 5–8 business days after they are placed.

Business days are Monday to Friday, excluding US federal holidays. Delivery times are estimates, not guarantees. Carrier delays, weather and peak seasons can add a few days.

Tracking

When your order ships, we email you a tracking number. Tracking can take up to 48 hours to show updates.

Multiple packages

Items in the same order can ship from different warehouses and arrive in separate packages. You pay no extra shipping for this.

Address errors

Please check your shipping address at checkout. If you notice a mistake, contact us within 12 hours at support@viralpeek.com. After an order ships we can't change the address. If a package is returned to the sender because of an incorrect address, we will reship it once you confirm the correct address. The cost of reshipping is paid by the customer.

Lost or late packages

If your tracking hasn't updated for 7 business days, or your order hasn't arrived within 15 business days, contact us at support@viralpeek.com. We will investigate with the carrier and send a replacement or a full refund if the package is lost.

If tracking shows the package was delivered but you can't find it, check with neighbors and your local post office first, then contact us within 7 days of the delivery date.

Damaged items

See our Refund Policy.

Customs and duties

All orders ship from warehouses in the United States. No import duties apply.